About Richmond Telephone

     In 2009, CornerStone Telephone Company, an advanced communications services provider based in Troy, NY, acquired Richmond Telephone Company and Richmond Networx. CornerStone has continued to expand the services available to business and residential customers alike in the long-standing tradition that was started in 1903 when a group of citizens founded Richmond Telephone Company as a result of their commitment to providing telephone service to the town of Richmond, situated in the beautiful Berkshires, Massachusetts.

    Richmond Telephone's service area is 5 square miles located in the western part of the state, bordering New York State. Richmond is one of only two independent telephone companies in Massachusetts.

     In the early years of the company a small wall magneto switchboard was installed and arrangements were made with the New England Telephone and Telegraph Co. to have the Pittsfield exchange, 10 miles away, handle the toll calls, which was of benefit to both companies. A trunk line was consequently constructed, connecting the two exchanges. Rural line service was provided, the rate being $15 per year.

     In 1961, J. Benedict Ackley ("Ben") purchased the company from thirteen stockholders. After going to the Legislature for passage of a bill allowing an increase in the amount of money the company could borrow, Richmond proceeded to obtain a new building, new cable and equipment for the company. Richmond converted magneto service to dial on June 14, 1964, with local calling into Pittsfield. Direct dialing was installed on March 24, 1968. The magneto switchboard and the magneto telephones that served Richmond are now in Springfield in the Science Museum.

     Two additions were completed for a business office. One addition was completed in August 1979 and another in 1985 for additional space. Richmond Telephone Company installed a digital central office switch in December 1986 and a Northern Telcom switch was installed in 1993 with the plan to continue to provide our customers with state-of-the-art technology. Richmond also installed fiber optic cable from its central office to a main highway, connecting to Verizon, as an alternate route for trunk circuits in and out of our exchange (698).

     In April 2009, CornerStone acquired Richmond Telephone and Richmond Networx.

     Today, Richmond offers a wide variety of features, such as voice mail, DSL, caller ID (with name & number), call waiting, call forwarding, three way calling, speed calling and distinctive ringing to its customers. Richmond also provides prepaid calling cards, E911, equal access and call blocking. Richmond Telephone Company issues its own telephone directory to all subscribers. Emergency services and repairs are completed on weekends and holidays. 

     Richmond Telephone provides local Internet access to Berkshire County.


- United States Telephone Association
- Telephone Association of New England
- New York State Telephone Association
- Organization for the Protection and
  Advancement of Small Telephone Companies

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